The other day I was asked what professionalism meant to me. I never really thought about it until asked that day. When I looked up professionalism in Merriam-Webster it stated the following: “the skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well”. From previous work experience in customer service I have learned that professionalism is the most important aspect when helping people. After I was asked what professionalism meant to me I stated, “Knowing everything there is to know about your job. Willing to learn more and form positive, ethical relationships with co-workers, clients, and others. Creating and building upon positive ideas or figuring out obstacles as a team member. Creating a positive but genuine image with oneself and members of an organization.”
Knowing everything there is to know about your job is a very important contributing factor to professionalism. Your job has certain requirements and policies that you must follow and work with because of company standards. Willing to learn more and form positive, ethical relationships with co-workers, clients, and others creates a foundation for you, your company, or the company you work for to grow without major problems arising in the future. Creating and building upon positive ideas or figuring out obstacles as a team member defines the skill in the definition of professionalism. A workplace should be diverse with different types of people who have different attitudes, skill sets, and mind sets with various types of backgrounds. Creating a positive but genuine image with oneself and members of an organization can be done with keeping everything just stated in mind.
The beauty of professionalism is that no matter where someone is in the world, it all as the same definition. The way business is conducted is all based on how professional everything is. Customers and outsiders can always tell if a business is professional because they all expect to be treated with respect. Customers receive this from the employees only if they are professional with the basics of skill, judgment, and behavior.
The perfect person who could best represent professionalism is Michael Androw. I highly recommend looking him up on LinkedIn where you will learn more on how professional he is. Michael was my assistant customer service manager at Publix. Due to his high levels of professionalism he was promoted before other assistant managers who had seniority. Michael knew everything there was to know and always learned more. He shared his knowledge with employees and made suggestions on what we could do better from it all. Sales and customer satisfaction levels rose during his time with our location. At Publix, sales are directly related to customer satisfaction. To this day, Michael only forms relationships in the workplace that are ethical with everyone. Things always will be done the right way but Publix is represented in a positive way because he taught professionalism to be used outside of work. He left a professional legacy and inspired many others to do the same. If it wasn’t for Michael, I would have never created my own definition.
After reading this article, what does professionalism mean to you?[ad_2]
Source by Connor J Bachmann